Refund Policy

1. Overview

At Gilded Pass, we strive to provide exceptional travel experiences. We understand that plans can change, and this Refund Policy outlines the terms under which refunds may be issued for bookings made through our platform.

2. Booking Confirmation & Payment

When you complete a booking through Gilded Pass, you pay the full package price upfront. Upon successful payment, you will receive a confirmation email with your booking details. Your reservation is then sent to the hotel partner for verification and final confirmation.

3. Cancellation by the Traveler

Before Hotel Confirmation: If you cancel your booking before the hotel partner has confirmed your reservation, you are entitled to a full refund. Please contact us as soon as possible to initiate the cancellation.

After Hotel Confirmation: Once the hotel partner has confirmed your reservation and provided a PMS confirmation number, cancellations are subject to the following:

• More than 14 days before check-in: Full refund, minus a 5% processing fee.
• 7–14 days before check-in: 50% refund of the total package price.
• Less than 7 days before check-in: No refund. The booking is non-refundable within this window.

4. Cancellation by the Hotel Partner

In the rare event that a hotel partner is unable to honor a confirmed reservation, Gilded Pass will issue a full refund to the traveler and work to find a comparable alternative accommodation at no additional cost.

5. Perks & Add-On Benefits

Perks included in your Gilded Pass package (e.g., late checkout, breakfast, spa credits) are provided by the hotel partner and are subject to availability. If a specific perk cannot be fulfilled during your stay, Gilded Pass will work with the hotel to provide a comparable alternative or a partial credit at our discretion.

6. No-Shows

If you fail to check in on your scheduled arrival date without prior notice, the booking will be considered a no-show and no refund will be issued.

7. Force Majeure

In cases of extraordinary circumstances beyond reasonable control — including but not limited to natural disasters, pandemics, government travel restrictions, or severe weather events — Gilded Pass will offer affected travelers a full refund or the option to reschedule their booking at no additional charge.

8. How to Request a Refund

To request a refund, please contact our team at support@gildedpass.com with your booking confirmation number and the reason for your cancellation. Refunds are typically processed within 5–10 business days and will be returned to the original payment method.

9. Changes to This Policy

Gilded Pass reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

For any questions about this Refund Policy, please reach out to us at support@gildedpass.com